Who We Are

Louise Cochrane Counselling provides counselling services for adults, children, and young people. We are the data controller for personal information collected through this website and during the counselling relationship.

Address: Suite 19 Bourne House, Francis Street, St Helier, Jersey JE2 4QB
Email: [email protected]

What Data We Collect

Via the website enquiry form:

• First name (required)
• Email address (required)
• Phone number (optional)
• Message (optional, up to 2,500 characters), which may include sensitive information about your health or wellbeing

Your IP address is also collected automatically when you submit the form, solely for the purpose of preventing misuse (rate limiting). It is held in temporary server memory for a maximum of 15 minutes and is not stored permanently.

During the counselling relationship (not via this website):

• Full name, address, phone number, and email address
• GP details and relevant medical or health information
• Session notes and records

This practice-level data is collected through signed client agreements and during counselling sessions, not through the website.

How We Collect Your Data

• Through the enquiry form on this website when you contact us
• Through signed client agreements at the start of the counselling relationship
• During counselling sessions

Why We Process Your Data

We process your personal data for the following purposes:

• Responding to your enquiry: when you submit the contact form, your information is forwarded to us by email so we can respond to you
• Providing counselling services: to manage the therapeutic relationship, maintain appropriate records, and fulfil our professional obligations
• Website security: IP addresses are used temporarily for rate limiting to prevent misuse of the contact form
• Website performance: anonymised performance metrics are collected to help us maintain a well-functioning website

Special Category Data

As a counselling service, we recognise that information you share, whether through the enquiry form or during sessions, may include details about your mental or physical health. This is classified as special category data under data protection law and is given additional protection.

We process this data on the basis of your explicit consent and/or where it is necessary for the provision of health or social care services. You may withdraw your consent at any time by contacting us.

Who We Share Your Data With

We do not sell or share your personal data for marketing purposes. Your data is only shared with the following parties as necessary to operate this service:

• Resend (resend.com): our email delivery provider, which transmits your enquiry form submission to us. Resend acts as a data processor on our behalf
• Vercel (vercel.com): our website hosting provider, through which all website traffic passes. Vercel also provides anonymised website performance monitoring
• Google Fonts (fonts.googleapis.com): fonts used on this website are loaded from Google's servers, which means your IP address and browser information are shared with Google when you visit this site
• Cloudflare (cdnjs.cloudflare.com): icons used on this website are loaded from Cloudflare's content delivery network, which receives your IP address and browser information

In the context of the counselling relationship, anonymised information may be discussed in clinical supervision to support professional practice. In rare circumstances, information may be shared with relevant authorities where there is a safeguarding concern. Please see our Confidentiality & Safeguarding page for details.

International Data Transfers

Some of the third-party services we use (Resend, Vercel, Google, Cloudflare, and Unsplash) are based in or operate infrastructure in the United States. Where your data is transferred outside of Jersey or the UK, we rely on appropriate safeguards such as Standard Contractual Clauses or equivalent measures to protect your information.

How We Store and Protect Your Data

• This website does not use a database. Form data is not stored on our servers. Your enquiry is forwarded to us by email and then removed from server memory
• All data transmitted through this website is encrypted using HTTPS
• Form inputs are sanitised to prevent misuse (such as code injection or email header manipulation)
• Rate limiting is applied to the contact form to prevent abuse
• Sensitive configuration (such as API keys) are stored securely in encrypted environment variables and never exposed to visitors

How Long We Keep Your Data

Website enquiry data: The website itself does not retain any personal data beyond the time it takes to send you a confirmation and forward your enquiry to us. The temporary rate-limiting data (IP address) is held for a maximum of 15 minutes.

Enquiry emails: Once your enquiry reaches our email inbox, it is retained for no more than 7 years.

Client records and session notes: Records relating to the counselling relationship are retained for no more than 7 years in accordance with BACP (British Association for Counselling and Psychotherapy) guidance and our professional obligations.

Cookies and Website Tracking

• This website does not set any cookies
• There is no behavioural tracking, user profiling, or analytics tracking (such as Google Analytics)
• Vercel Speed Insights is used to collect anonymised website performance metrics (such as page load times). This does not collect personal data or track individual behaviour
• A small piece of temporary browser storage (sessionStorage) is used for a scroll-position feature. It contains no personal data and is cleared when you close the browser tab

Your Rights

Under data protection law, you have the right to:

• Access: request a copy of the personal data we hold about you
• Rectification: ask us to correct any inaccurate or incomplete data
• Erasure: ask us to delete your personal data where there is no compelling reason for us to continue processing it
• Restriction: ask us to limit how we use your data
• Portability: request your data in a structured, commonly used format
• Objection: object to the processing of your personal data
• Withdraw consent: where processing is based on your consent, you may withdraw it at any time by contacting us

To exercise any of these rights, please contact us at [email protected].

Children and Young People

We provide counselling services for children and young people. Where a child or young person's data is collected, we handle it with particular care. For clients under 18, parental or guardian consent is obtained as part of the counselling agreement process. Children and young people's privacy is respected in line with our Confidentiality & Safeguarding commitments.

Contact and Complaints

If you have any questions about this privacy policy or wish to exercise your data protection rights, please contact us:

Email: [email protected]
Address: Suite 19 Bourne House, Francis Street, St Helier, Jersey JE2 4QB

If you are not satisfied with how we have handled your data, you have the right to complain to the relevant supervisory authority:

Jersey Office of the Information Commissioner (JOIC)
2nd Floor, 5 Castle Street, St Helier, Jersey JE2 3BT
Website: jerseyoic.org
Email: [email protected]
Telephone: +44 (0) 1534 716530

For clients based in the UK, you may also contact the Information Commissioner's Office (ICO) at ico.org.uk.

This policy was last updated on 23rd February 2026.